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Shipping Policy


Thank you for visiting and shopping at www.katelhomeonline.com. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy


Shipment processing time


All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.


If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.


 

Shipment confirmation & Order tracking


You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.


Customs, Duties and Taxes


katelhomeonline.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).


 

 

International Shipping Policy


We currently do not ship outside the U.S and Canada. 

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Fair Trade Partners

Fair trade is exchange based on dialogue, transparency and respect that seeks to create greater equality in the international trading system. Fair trade supports craftspeople in developing countries that are socially and economically marginalized. 

Fair Trade empowers people to make choices for the good of themselves and their community, regardless of gender, status, position in society, or position on the globe. Rigorous standards give farmers, workers, and craftspeople a voice in the workplace and the community. 

Paying workers a fair pay to ensure a comfortable living for artisan workers in underdeveloped parts of the world is a very important standard for Katel Home. We ensure that all of our products are made by independent artisans who are paid a fair living wage in order to prosper. 

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