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Return Policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at kelly@katelhome.com.
Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges 
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at kelly@katelhome.com and send your item to: 11732 Canfield Rd Potomac Maryland US 20854.
Shipping
To return your product, you should mail your product to: 11732 Canfield Rd Potomac Maryland US 20854
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.